Subprocessors
The third parties that help us run ProductSignal, what they do for us and where they are.
Overview
A subprocessor is a third-party company or individual that Product Signal engages to process personal data on your behalf as part of delivering the Service. We maintain this page to be transparent about who handles Service data and website visitor data, and for what purpose.
We only use subprocessors that provide sufficient guarantees regarding their data protection practices, as required by applicable law (including GDPR Article 28).
Service subprocessors
| Provider | Purpose | Location |
|---|---|---|
| OpenAI | AI processing | United States |
| Railway | Application hosting, database storage, and content delivery | United States |
| Resend | Transactional and outreach email delivery | United States |
Website providers
These providers support our public marketing website. They do not provide core Service infrastructure, but they may receive limited technical data when you visit the website. Loops receives your email address only if you subscribe to our newsletter or release notes.
| Provider | Purpose | Location |
|---|---|---|
| Bunny | Website CDN, DNS, and static asset delivery | Europe |
| Plausible Analytics | Privacy-friendly website analytics | Europe |
| Loops | Newsletter and release note emails | United States |
Customer-directed integrations
These third-party platforms are connected only when a customer chooses to sync data into Product Signal. They are not Product Signal subprocessors for data stored in their own systems; they act according to their own terms and privacy policies.
| Provider | Purpose | Location |
|---|---|---|
| Leexi | Call recording and transcript data source | Europe |
| Productboard | Customer feedback data source | United States |
Updates to this list
We review our subprocessors regularly. When we add or replace a subprocessor, we will update this page and notify customers by email at least 14 days before the change takes effect, giving you time to raise any objections.
If you have concerns about a specific subprocessor, contact us at legal@productsignal.com.
Security review
Before engaging any subprocessor, we assess their security practices, data processing terms, and compliance with applicable data protection law. All subprocessors are contractually bound to process data only on our documented instructions and to implement appropriate technical and organizational security measures.
Data processing agreement
Our Data Processing Agreement governs Product Signal’s processing of Customer Personal Data on behalf of customers.