Everything your customers already told you, in one place.
ProductSignal reads your support tickets, call notes and feedback tools, and ties every quote to the person, their company and the pain it describes.
Every channel of feedback, one graph.
Connect your support inbox, CRM, call recorder and feedback tools. The same customer in three tools becomes one person, with one history.
IntercomZendeskProductboard
HubSpotGongSearch by what they meant, not the words they used
Ask for “trouble getting teammates in” and find the ticket that says “my team can’t see my boards”. Every result links to its source, the person and their company.
Find the people who already said it
Pick a topic and it ranks the customers whose history matches, by relevance, not by who replied last. That list is who the next interviews go to.
Reach out with their own words
The first message refers to what the person actually told you, so it reads like a follow-up, not a survey. When they reply, the interview starts.
Pains, counted across people and companies
Every answer is structured against the person, their company and the pain it reveals. A pain that runs through a whole account reads differently from one person’s friction, and the page shows which is which.
How the graph stays trustworthy
- Read-only
- ProductSignal reads from your tools and never edits them. Sources sync every hour.
- One person, one history
- Companies, people and pains are merged across tools, so feedback doesn’t fragment by where it was written.
- Every quote has a source
- Each quote links back to the ticket, note or interview moment it came from.
- Interviews write back
- Every interview adds to the person’s history, so the next topic starts from what you already know.
- Goes where your team works
- Evidence goes out to Slack, Linear and Jira with the quotes attached.
- Trains nothing shared
- Your data is hosted in Europe and never used to train shared models.
When the history runs out, it asks.
Customer intelligence tells you who to talk to and what they said last time. The interviewer picks up from there, and every answer lands back in the same graph.
See interviews →Questions about customer intelligence
Talk to us →Do we need to clean up or tag our feedback first?
No. Connect the sources as they are. ProductSignal reads the text itself, links it to people and companies, and groups it by what it describes. No manual tags.
Which sources can it read?
Intercom, Zendesk, Productboard, HubSpot, Gong and more, plus a CSV import and the API for anything else. See all integrations.
Does it change anything in our tools?
No. Connections are read-only. The only things that go back out are the evidence you choose to send to Slack, Linear or Jira.
What if the same customer shows up in three tools?
They become one person with one history. Companies, contacts and pains are consolidated across sources, so you see everything they said in one place.
Is our customers’ data used to train models?
No. Everything is hosted in Europe, and nothing is used to train shared models. Your data stays in your own workspace.
Connect one source and see what’s already there.
Read-only, synced every hour. Nothing to install, nothing to migrate.